Privacy

Privacy Policy

This page explains how communications may be monitored and recorded when you contact us through this website.

Communications Monitoring and Recording

To improve our services and ensure quality customer support, certain communications conducted through this website may be monitored, recorded, or stored. This may include phone calls, online chat conversations, form submissions, and other communications initiated through our website.

We use third-party service providers, including but not limited to CallRail, to assist with call tracking, call recording, analytics, and communication management. These providers may collect and process information such as phone numbers, call recordings, chat transcripts, IP addresses, and other technical data related to communications.

Information collected through these systems is used for purposes including:

  • Responding to customer inquiries
  • Improving customer service and support
  • Training and quality assurance
  • Marketing attribution and analytics
  • Operational and security purposes

By contacting us through our website, chat services, or tracked phone numbers, you consent to the monitoring and recording of communications where permitted by applicable law.

We take reasonable steps to ensure that any third-party providers we work with maintain appropriate safeguards to protect your information and process it only as necessary to perform services on our behalf.


Information We Collect

We may collect personal information such as your name, email address, phone number, property address, and any information you voluntarily provide through our website forms.


How We Use Your Information

We use the information you provide to respond to inquiries, provide services, and communicate with you regarding your requests.


SMS Privacy Policy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers, platform providers, phone carriers, or vendors who assist in delivering text messages. These providers are authorized to use your information only as necessary to support the messaging services.

Text messaging originator opt-in data and consent will not be shared with any third parties.

We may disclose information if required to comply with legal obligations, regulatory requests, or to protect the rights and safety of our users.

Glass Designer LLC